IT Operations: Identity & Security Services for Growing Software & AI Companies
Carter Systems IT helps Bay Area teams manage Google Workspace, employee onboarding and offboarding, endpoint security, SaaS access and day to day IT support.
Many growing software and AI companies don't formalize IT until something breaks. A departing employee still has access to production tooling, a laptop goes missing, onboarding a new hire takes three days of a founder's week. We put repeatable IT processes around those systems before they turn into urgent problems competing with product, customers and growth.
Our managed IT plans cover the services below at different levels of depth. Foundation IT covers the operational core, while Secure Growth adds enhanced security, governance and review capabilities. Services are delivered remotely during standard business hours.
What We Do
Services at a Glance
Six areas of IT operations, identity and security work — delivered remotely for growing software and AI teams.
Google Workspace Administration & Security
Identity, access, sharing, licensing and day-to-day administration.
Identity & Access Management
MFA, provisioning, deprovisioning and role-based access.
Employee Lifecycle Management
Repeatable onboarding, role changes and secure offboarding.
Endpoint Management & Security
Device health monitoring, patching and endpoint protection.
SaaS Administration & Access Governance
Core application access, licences, permissions and inventory.
Help Desk & IT Operations
Day-to-day support, monitoring, vendor escalation and reviews.
Google Workspace Administration & Security
For Google Workspace first companies, Workspace sits at the center of identity, access, collaboration and security. We manage the administrative foundation around it.
Most teams set Workspace up once during their first month and never revisit it. Defaults that were fine at eight people quietly become a problem at thirty: external sharing left open, admin rights spread across three founders, no recovery plan for the account that owns the domain.
What we manage
- User accounts and licences
- Groups and organizational units
- Sharing permissions
- Security settings
- Third-party app access
- Account recovery
Identity & Access Management
Who has access to what, and how you prove it. MFA enforcement and centralized authentication administration, standardized user provisioning and deprovisioning, and access configuration based on approved user roles and requirements.
This is the work that gets skipped because nothing visibly breaks when you skip it. It becomes urgent the first time a customer sends you a security questionnaire, or an investor asks how you control access during diligence.
What we manage
- MFA enforcement
- Centralized authentication administration
- User provisioning and deprovisioning
- Role-based access configuration
- Access reviews
Employee Lifecycle Management
Onboarding, role changes and offboarding as a repeatable process instead of a scramble.
Onboarding
Standardized account creation and profiling, with groups and licences provisioned from a checklist per role.
Role changes
Access adjusted when someone moves teams, including removing what they no longer need — the step almost everyone forgets.
Offboarding
Access revocation, account suspension, session and token revocation, data transfer to the right owner, licence reclamation and a record of what was removed and when.
Offboarding is where the real exposure sits. An account that’s disabled in Workspace but still authenticated to a SaaS tool is still an open door — and nobody notices until an audit.
Endpoint Management & Security
Managed agents on covered endpoints, so problems surface before someone files a ticket. We deploy and manage endpoint tools that monitor device health, keep operating systems and applications patched and maintain endpoint security across covered devices.
You find out a laptop is unpatched, unhealthy or missing expected endpoint protection from a dashboard rather than from the person using it.
What we manage
- Device health monitoring
- Operating system patching
- Application patching
- Endpoint security across covered devices
SaaS Administration & Access Governance
The tools outside Workspace, managed with the same rigor. Slack, Zoom and your other core SaaS platforms: admin configuration, provisioning tied to the same onboarding process, permission and role management, licence oversight and an inventory of which applications hold company data and who can reach them.
A clear inventory often reveals unused licences, stale accounts and access that no longer needs to exist.
What we manage
- Admin configuration
- Provisioning tied to onboarding
- Permission and role management
- Licence oversight
- Application and data inventory
Help Desk & IT Operations
The day-to-day layer that keeps everything running: remote help desk for your team, proactive monitoring and alerting, and cloud-to-cloud backup administration for your core productivity suites. We also provide remote troubleshooting for network connectivity, switches and routers.
Requests come in through the ticketing portal or support email, and every ticket is logged, categorized and triaged against defined response targets. If an issue needs deeper technical support we escalate it to advanced engineering, and when the problem is caused by a third-party platform or vendor we can open and manage the escalation on your behalf.
What we manage
- Remote help desk
- Proactive monitoring and alerting
- Cloud-to-cloud backup administration
- Network troubleshooting
- Vendor escalation
- Monthly service reviews
Target response times
| Priority | Target response |
|---|---|
| Critical | 30 minutes |
| High | 2 business hours |
| Standard | 4 business hours |
| Low | 1 business day |
Response times apply during standard business hours, Monday–Friday, 8:00 AM–5:00 PM Pacific.
Two Plans, Published Pricing
Two plans, priced per user per month and published openly. Current rates live on the pricing page.
Foundation IT
The operational core: remote help desk, monitoring and patching, cloud and SaaS administration, user lifecycle management, endpoint security, cloud-to-cloud backup administration and monthly service reviews.
View plan →Secure Growth
Everything in Foundation IT, plus enhanced security, governance, training and review capabilities based on the active service package.
View plan →Ready for More Reliable IT Operations?
A practical conversation about where your IT processes are today and what needs to improve as you grow.